At Vision Concern Eye Clinic & Optical, we aim to provide quality eyewear, contact lenses and optical products. Please check your products carefully at the time of purchase or delivery.
Sunglasses may be exchanged within 7 days of purchase provided they are in their original condition and have not been scratched, damaged, broken or altered.
Scratched or damaged sunglasses will not be accepted for return or exchange.
Contact lenses may be exchanged within 7 days of purchase only if the box has not been opened and the manufacturer's seal remains intact.
For hygiene and safety reasons, opened contact lens boxes, opened blister packs or used contact lenses cannot be returned or exchanged.
Optical frames may be exchanged within 7 days of purchase, provided the frame is unused, undamaged, unscratched and has not been altered.
Damaged optical frames will not be accepted for return or exchange.
Prescription optical lenses are individually prepared according to the customer's prescription and measurements.
Once prescription optical lenses have been fitted into a frame and delivered to the customer, they cannot be returned or exchanged.
If Vision Concern makes an error while preparing or fitting prescription lenses and delivers an incorrect or unintended prescription power, the affected prescription lenses will be exchanged or remade after verification.
If the prescription lenses supplied by Vision Concern do not match the prescription or power that was ordered due to an error made by Vision Concern, we will correct the lenses without additional charge.
No damaged goods will be accepted for return or exchange when the damage occurred after purchase or delivery.
This includes products damaged because of scratches, accidental breakage, misuse, improper handling, unauthorized alteration or other damage occurring after the product was supplied.
Customers requesting an eligible exchange should provide the original product along with the purchase receipt, invoice or other proof of purchase.
All products will be inspected by Vision Concern before an exchange is approved.
The applicable 7-day exchange period begins from the original date of purchase.
If you believe you have received an incorrect product or incorrect prescription lenses, please contact or visit Vision Concern Eye Clinic & Optical for inspection.
Vision Concern Eye Clinic & Optical
Kathmandu, Nepal
Website: visionconcern.com
This policy is subject to applicable consumer protection laws of Nepal. Rights provided under applicable law will continue to apply.
