Clearer digital and physical access

Accessible Information and Visit Planning

Vision Concern aims to make its website readable, navigable and useful across common devices, and to help visitors plan practical support before a branch visit.

Website access

We work toward keyboard-friendly navigation, visible focus, readable contrast, descriptive image text and responsive page reflow. Browser zoom and device text-size settings should remain usable on core pages.

Physical visit planning

Branch buildings and access conditions differ. Contact the chosen branch before travelling if you need step-free access, lift access, seating, communication support or help bringing a wheelchair or mobility aid.

Communication support

You may bring a family member, support person or translator. Tell the team about communication or sensory needs when booking so practical arrangements can be discussed.

Report a barrier

If content is difficult to read or a feature is hard to operate, send the page address and a short description through WhatsApp. We will review reasonable improvements.

Real eye examination environment at Vision Concern — Real Vision Concern clinical and optical service environment.

Policies and trust information

Clinical content policy Quality and credentials Accessibility statement Privacy and data use

Last reviewed: November 2026